Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Sims 4 doesn't start - No Error Message (Patch 1.68.154)

There's been lots of folks having issues starting their games. What happens is that Origin acts as if it starts the game but then nothing happens. No Error Messages, no nothing. The button goes ba...
pc
jeanineho's avatar
jeanineho
5 years ago

Just as the title states - I have not been able to launch the game via Origin after the Nov'12 2020 update. I would press play, origin window would disappear and reappear and nothing else happens. I have tried the following:

  • Restarting Origin
  • Restarting Computer
  • Uninstalling and reinstalling Origin
  • Uninstalling and reinstalling Sims - I tried only installing the Sims 4 without expansion packs and mods but it does not work.
  • Repair game
  • Fully cleared Origin cache
  • Move my entire Sims 4 folder out of Documents\Electronic Arts and onto my desktop - I did this before and after re-installation. It did not work before I uninstalled and after re-installation there is no folder in there at all.
  • Disable Origin in game

My graphic drivers are updated. Please help I think I've tried everything I could find in the forum. Thank you in advance.

karenKent's avatar
karenKent
5 years ago

Jeanine, it looks like you've gone through what I went through.  It was the Sophos antivirus setting PROTECTION/EXPLOITS/EXPLOIT MIGRATION/ and then disable the 'Prevent Code Cave Utilization' option.  If you are running another antivirus then I expect there will be a similar setting here.

ADMINS  not sure how to set my original question to resolved or close it.  Happy for you to do this though.

  • jeanineho's avatar
    jeanineho
    5 years ago

    Thank you so much Karen! It was indeed the setting on my Sophos. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @karenKent As your post is part of this master thread, there's no need to do that.

    Have you tested if there's a way to add an exception to that code cave utilization instead of turning it off ?
    • karenKent's avatar
      karenKent
      5 years ago

      it's pretty much either off or on, no other options (see screenshot).  I added ea.com to my list of website exceptions but that doesn't help this issue.

      • TayloQT's avatar
        TayloQT
        5 years ago

        hey so I've tried the Sophos method(I've disabled windows firewall on my pc and replaced it with sophos) and I've still been having the issue

        just wanted to mention this cause its a method that seems to be working for some

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