Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? the latest, november updated
What expansions, game packs, and stuff packs do you have installed? city living, seasons, get to work, get famous
Steps: How can we find the bug ourselves? the game is not running.
What happens when the bug occurs? the game is not launching, only origin opens
What do you expect to see? run and play the game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. after november update suddenly one night
I run the game as an administrator still nothing. I changed my security to windows security and put the file as exception. still NOTHING. I'm disappointed and don't know what to do.
@deemer21 Please try the steps listed here:
In particular, be sure to completely disable your antivirus, at least long enough to test. It's often not enough anymore to simple add exceptions for the game and Origin.
If none of those steps help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
