legit just downloaded the sims 4 a couple weeks ago cause some friends of mine said i might love it and i thought i might as well check it out. I downloaded it and played it for a while then went on and got some mods. After playing a couple more times with mods i got the error saying "Error: There is a problem with your game's setup, please reinstall your game".
Really don't wanna do that cause it took me like a day or two to download it in the first place and i've seen other people on here saying that reinstalling it didn't even work. Already tried forcing the digital 9x thingy and i cant download any drivers since i dont have the graphic compatibilities? let a dude know if this means that i just cant use the game anymore or what
much love :D
EJAY_tootough Thanks for the dxdiag, which shows your computer's system drive is critically low on space. 5 GB free isn't always enough for Windows to maneuver even before you add in a demanding game like Sims 4. So please try to clear at least another 20 GB, for a total of 25 free. Since your D drive is actually just a partition of C, it doesn't matter what you move to D, performance will be the same.
Once you've done that, restart your computer and try again to play. If the game still doesn't work, remove your Mods folder and try again.
hey after the update I ended up deleting all my mods and started fresh. I was playing the game yesterday, but i ended downloading some more cc, when I tried to play the game took forever to load. then eventually it started showing a pop up saying " there is a problem with your game's setup. please reinstall."
Ive tried different videos but nothing is working.. Please Help!
i saw a forum saying to run this, so here is my dxdiag.
Taniya2017 The dxdiag is appreciated, but it doesn't contain any info that would explain the issue. That's not a surprise though, since this particular error means the game can't start rather than that it's crashing.
Anyway, please remove your Mods folder and try again to play. You don't need to save your progress; this is just for testing.
If you get the same error, please let me know what antivirus you use.
i tried that method and it said the same thing
Taniya2017 Just in case it's the issue, please disable TotalAV temporarily. You don't need to uninstall it; the point is to have it not working for the moment. Once you've done that, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Repair the game (EA App > Sims 4 > Manage > Repair), and try again to play. If that works, reenable TotalAV and set exceptions for TS4_x64.exe, TS4_Launcher_x64.exe, and EADesktop.exe.
If that doesn't help, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address. (Just keep declining until you're asked some security questions instead.) You'll be able to at least try to launch the game without reinstalling anything.
the first part didnt work..
hello! i installed sims 4 recently since i got a brand new gaming laptop. it has a rtx 4050 gpu and intel i7 cpu. i originally installed mods. it let me go to the cas screen, but wouldn't let me into my household past that. now, since yesterday, it won't start the game at all. it just says please reinstall the game and whatnot, so i did. i even repaired the game files through steam and it said everything looked good but it still will not start. ive done everything i possibly could. it's still loading that screen for me, and honestly im glad im not the only one with this issue so i feel less alone on the matter. i really don't know what to do at this point. like others had mentioned i ran the dxdiag and it said no problems were found on anything.
nt84uvnd4cho If you haven't already, please move or rename the Sims 4 folder in Documents > Electronic Arts.
If that doesn't or didn't help, I'd like to see the dxdiag for myself. Please also let me know what antivirus you use. And confirm the error you're seeing as well. It sounds like one particular error that's been rare up until the last day or so, and that has only appeared in very specific contexts; and I'd like to figure out why it's more common now and happening outside of the known causes.
Edit: I have a couple other suggestions here:
Error There is a problem with your game's setup | EA Forums - 12378167
puzzlezaddict I've been having the same problem as well with the Sims 4. I've used Revo Unistaller, restarted and uninstalled EA and the Sims 4 entirely but none of that seems to work.
I've attached the dxdiag below, hopefully you'll figure out what's been going on. I just want to play the game again.
StarZee22 There's nothing obvious in your dxdiag, but that's not a surprise given that the game is likely being prevented from launching rather than crashing. What antivirus do you use? It's possible that that's the problem. If you'd rather test yourself first, disable the AV entirely, repair the game (EA App > Sims 4 > Manage > Repair), and try again to play. As long as you don't do anything else at the same time, your computer should be safe.
If that doesn't help, then as a test, try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account or any email address. You'll be able to (try to) launch the game without reinstalling anything.
This error has mostly appeared in cases of players running Windows 7, or an N version of 10 or 11, but that's not the case for you. So I'd like to figure out what else can cause the error.
puzzlezaddict I tried playing in the new admin windows account, but it ended up being unsuccessful.
My EA game won't let me repair the game either, when I click manage, the drop down only shows manage add-ons, so I'm not sure what to do about that. I don't know if it's an EA or Steam problem.
This is my last resort, I have looked through all the previous posts on this same issue and tried all the different ways to fix it; installing an updated driver, uninstalling and reinstalling EA, removing all my mods and cc, and restarting my pc but nothing has worked.
This all started after I installed Gshade for the Sims 4 to use Pearleans Arcadia preset, after installing it I loaded up my game but I was unable to set up Gshade so I ended up uninstalling it. After uninstalling Gshade my computer has been acting funny-glitching and running slow and I cannot open the sims as it almost immediately gives me the "There's a problem with your games setup. Please reinstall your game." The first time I got This message I did reinstall my game but nothing changed. I've looked through all the solved posts for this issue but none of them have solved my issue.
I attached my DxDiag file, I saw it mentioned a few times in some of the other discussions.
please help :(
I used to play The Sims 4 on my laptop without issues, but for several months the game will not start. Each time I try to launch it, I receive the error:
"There is a problem with your game's setup. Please reinstall your game."
I have already:
Reinstalled the game and EA App multiple times
Repaired the game through EA App
Updated Windows, DirectX, and Visual C++ Redistributables
Checked and repaired all system files
Tried creating a new Windows user account
Despite all of this, the game still will not launch, and the folder Documents\Electronic Arts\The Sims 4 is never created.
It seems the game cannot write to the Documents folder or is failing during the very first launch setup.
Could you please help me resolve this issue?
0wvjqm1gxife Thanks for the dxdiag, which shows you're running Windows 11 N, which doesn't come with certain resources already installed, some of which Sims 4 requires in order to even open. Your dxdiag also shows that you or the system has been trying to install the Media Feature Pack and failing. If that's not from you, try installing it manually:
If this doesn't help, or you've already tried, please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards. Then try again to install the Media Feature pack. If you get an error, please post a screenshot.
ratsfridge Is your computer running slow outside of Sims 4? I ask because I've heard bad things about GShade, including that some people attribute their malware to downloading the product. I'm not saying your computer definitely has a virus, only that it's possible, especially if you notice performance issues in regular use. So I'd suggest running a Windows malware scan:
In step 3, choose the deeper options rather than Quick Scan, which may not be thorough enough.
If this finds anything, let it remove whatever it flagged, then restart your computer and run it again to see whether the malware was actually removed. If not, I'd suggest using the free trial of Malwarebytes to run a custom scan, with all options enabled—you'll know you're in the right place when you can select things like "scan for rootkits" and check off each drive separately.
If you use a third-party antivirus, you can use it to scan instead, but I'd suggest that if you have malware and the AV didn't catch it being installed, it might not catch it on a scan either.
If none of that helps, please let me know what AV you use, as this error means the game is being blocked from starting rather than crashing. I'm trying to gather info from other affected users; there are four so far, including you, in the last couple days.
Edit: I have a couple other suggestions here:
Error There is a problem with your game's setup | EA Forums - 12378167
StarZee22 If you've installed through Steam, you need to repair there: right-click the Sims 4 tile and select Properties > Installed Files > Verify integrity of the game files.
What antivirus do you use? I have four reports of this error now that don't correspond to the usual known causes, and I'm wondering whether that's the issue. Part of why is that the error means the game can't even start rather than that it's crashing, and this is often a permissions issue.
puzzlezaddict I use Microsoft defender
Vaderismycat123 Please try a few things for me, together:
Additionally, right-click the Sims 4 desktop shortcut and select Properties > Compatibility. If there is any compatibility mode or fullscreen optimization selected, or the game is set to run as an admin, remove these settings. And let me know if you've applied any other setting here.
If you don't have a desktop shortcut, open [install location]\The Sims 4\Game\Bin and do the same for TS4_x64.exe and TS4_Launcher_x64.exe inside.
StarZee22 These troubleshooting steps are for you too; I asked around and got some suggestions.
puzzlezaddict I followed the steps of what you sent and my game still doesn't seem to be working. Nothing is selected in the compatibility tab and EA doesn't need an update either.
(I also use Microsoft defender)
puzzlezaddict I FIX IT! I decided to go to steam and head over to local files, and then proceeded to delete all of those. The Sims 4 then updated and now I can play it again! I do thank you for trying to help me, I was struggling a lot!
StarZee22 Please list the files you deleted, or the folder they're in. It would be great to have something, anything really, to go on for other players.
puzzlezaddict Well, when I went to Steam, I just went to manage and then clicked local files. All the files I deleted were underneath the Delta folder I believe. I just then proceed to Ctrl + A and then deleted all the files. The Sims 4 then sorta updated by itself and when I tried to open it, it worked! I hope this helps other players. I think one of my files might have been corrupted or something, I'm not sure.
heyy so ive looked around online for solutions and have done the following
-Taken out all Mods and CC
-Cleared cache
-Ran EA "App Recovery"
-Ran EA "App Updater" (up to date)
-Verified the integrity of my game files through steam (its what my game is installed through)
-Uninstalled my game and reinstalled it
-Tried to force launch Directx9 via steam which i was unable to do
I also have my DxDiag file to upload to this post.
My game was running fine, I had installed a bunch of Mods and CC, and after I was done I opened my game and it ran fine. I had GShade installed as well however couldn't get the "Clear UI" addon I had downloaded to work, found out my game was in Directx11. Uninstalled GShade then reinstalled it to Directx11, and switched my "Clear UI" addon to the Directx11 version as well. At this point my game was still working. Clear UI was not, I see I can change my game to Directx9 and everyone said the Clear UI addon for Directx9 ran smooth and actually worked whereas everyone had troubles with Directx11. I close my game and uninstall GShade again so I can get it back to Directx9. It uninstalls, I load up the sims to change it to Directx9 and I am met with this message. I remove my Mods, which didn't do anything, My husband helped me verify my integrity of the games files, then retry, again not working. I uninstall my game, reinstall my game. Still nothing. I tried to force lunch Directx9 via steam, which did nothing. Ran Ea app recovery, ran Ea app updater, then Ea app recovery again, still nothing. I verify my files in steam again, still nothing. I try to open the app through the files in my computer, still nothing. I removed my delta files like someone on here suggested (i still have them on my desktop incase they are important) still nothing. I have done everything I have found online. My DxDiag files say my PC is Directx12 so I don't believe its anything with my PC itself. I am thinking its something with GShade, I am thinking about redownloading it and seeing if maybe it removed something that my game needed? I am just at a loss, I am so upset and have been up all night trying to fix it. If anyone knows how to help please help me T_T
Unsure if it matters but this is the Clean UI, https://www.patreon.com/posts/reshade-clean-ui-93654108
Ok so I reinstalled GShade, Directx11 and now my game is running again. I am so confused and overwhelmed but maybe someone who has installed and then uninstalled GShade and is having this issue can resolve it. If anyone knows why this happened please let me know, I ran GShade's uninstaller to make sure it clean uninstalled, which it did as it removed the GShade_addons folder out of my games bin folder, I am glad this wasn't a huge issue with my game and I hope this helps someone else LOL. Again if anyone who is computer smart understands what happened let me know. 👻
foreverniki For the sake of clarity, when you uninstalled the game and reinstalled it (as you described in your original post), did you also add back GShade before trying to play? I ask because uninstalling Sims 4 would also remove anything GShade-related.
Please also let me know what you did to reinstall DirectX 11.
