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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

[CURRENT ISSUE] Sims 4 Problem With Your Game's Setup

Overview There is a problem with your game's setup.  Please reinstall your game. This error has multiple known causes and, at the time of this writing, at least one unknown cause.  So if you're n...
crashing
guides
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

Taniya2017​  The dxdiag is appreciated, but it doesn't contain any info that would explain the issue.  That's not a surprise though, since this particular error means the game can't start rather than that it's crashing.

Anyway, please remove your Mods folder and try again to play.  You don't need to save your progress; this is just for testing.

If you get the same error, please let me know what antivirus you use.

Taniya2017's avatar
Taniya2017
New Novice
3 months ago

im using total av as of right now

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