Bird6402 Thanks for providing a dxdiag, which shows that your computer's graphics driver is crashing repeatedly. I don't know whether it's the cause of this error, but it should be addressed regardless, which means doing a clean uninstall and reinstall of the driver. Here's how:
If this doesn't help, please post a screenshot of the error, and let me know what antivirus you used and what kind of install this is (e.g. Steam or EA App).
i tried this and it still hasn't work, i attached what the error message is and i don't know how to check antivirus, and for the install it's installed on steam but connected to the EA App.
