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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC)

Overview jump to:  Restoring missing saves jump to:  I want OneDrive to keep syncing my files jump to:  I don't want OneDrive to sync my files jump to:  I want to get rid of OneDrive jump t...
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luthienrising's avatar
luthienrising
Hero+
2 years ago

@AverageGamerGrl For how to get Sims out of OneDrive, head to this toptc: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370

Deleting localthumbcache doesn't delete anything from the game. What it does is delete the temporary memory of mods, CC, what Sims look like in that bottom left corner, etc., so the game goes to look again at what it should actually be loading. If you removed the Mods folder, it will now see that you removed the Mods folder, which is intentional. Just don't save like that!

AverageGamerGrl's avatar
AverageGamerGrl
2 years ago
@luthienrising I moved my files from one OneDrive account to another and I believe it "reset" my game because now the game won't read them from the OneDrive account I want the game to. Idk how to change where the game reads the files from.

Also, what you said would occur from deleting the localthumbcache happened. So how can I get the game to now see the mods/cc I want it to see?
  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @AverageGamerGrl For OneDrive support with Sims 4, head over to https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370. The first page there has a how-to on getting your Sims files away from OneDrive without having them not be seen by the game.

    Deleting localthumbcache clears the game's memory of mods so it will re-see the folder. To get the game to see them again, you most likely need to deal with the file location being where the game can see it without that location being inside OneDrive. The thread above has a couple of options: the easy one of removing all your Documents folder from OneDrive and the more complex one of moving just Sims stuff from it. The support folks there have lots of experience with this and can help you with it.

  • AverageGamerGrl's avatar
    AverageGamerGrl
    2 years ago
    @luthienrising I followed the thread and I was able to get my sims, saves, and content back. But, now, none of my cc/mods are being read by the game so I'm confused. I unsynced everything from OneDrive so I'm not sure what the problem could be now.
  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @AverageGamerGrl Try letting the game make a new folder:

    • Exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    • Launch Sims 4 and reset your Options.
    • Exit and copy files out of your old Saves, Mods, Tray, Screenshots, and Videos. Important: Don't just copy the old folder! You want to use the newly created folders.
      When you're copying from Mods, make sure you have no Zip or .rar files in there.

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