Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.109.207.1020
What expansions, game packs, and stuff packs do you have installed? Horse Ranch, Growing Together, High School Years, Cottage Living, Cats & Dogs, Seasons, City Living, Get To Work, Island Living, Get Together, Snowy Escape, Eco Lifestyle, Werewolves, Vampires, Realm of Magic, My Wedding Stories, Parenthood, Dine Out, Outdoor Retreat, Tiny Living, Laundry Day, Backyard, My First Pet, Toddler, Romantic Garden, Spooky, Paranormal, Nifty Knitting, Kids Room, Riviera Retreat, Cozy Bistro, Castle Estate, Poolside Splash, Book Nook, Basement Treasures, Greenhouse Haven, Bathroom Clutter, Everyday Clutter, Pastel Pop, Country Kitchen, Little Campers
Steps: How can we find the bug ourselves? 1: Open EA App 2: Select Sims 4. 3: Select “Play.” 4: Error pops up saying “Sims 4 is already running.”
What happens when the bug occurs? The game won’t launch or load.
What do you expect to see? The game launching and me being able to play it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
Any time I try to open the game, I receive an error saying that the game is already running and therefore cannot be launched. I have tried every single troubleshooting option available and nothing works. I have rebooted my computer a few times, uninstalled the EA app and Sims 4 app then reinstalled them, checked my firewall, etc. None have worked.
