Forum Discussion
The Sims4 won't load. I've uninstalled and reinstalled the games (and 77 add-ons) and the EA App and it still won't load. It says I'm missing files or they are corrupted. I haven't done anything other than let the game update through the EA App as usual. I don't have any mods.
- MsKayCeeSim521 year agoSeasoned Traveler
Windows 11. The message reads: "Unable to start: Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin. [de4ee14F:29f00e76:00000000:4b0d852b]"
First off, I don't have any mods installed. Secondly, I'm running it through the EA App. I uninstalled Origin long ago because it was no longer supported by EA. Pity - I never had this trouble with Origin. Had a belly full with the EA App, tho. Definitely don't like it.
Thanks for the help.
- crinrict1 year agoHero+@MsKayCeeSim52 Did you try all the things listed here: https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-Unable-to-Start-Game-Data-Missing-or/td-p/13276818 ?
Moving this to PC Tech.- MsKayCeeSim521 year agoSeasoned Traveler
Thanks for the help. I checked out that link you posted. I've done most of that - uninstalled and reinstalled the EA App and all the games and add-ons. I've repaired the game numerous times. I restarted the computer after each uninstall and reinstall and repair. I shut the computer down overnight and restarted it next day.
It still won't play, and gives me the same error message. It's infuriating. I spent all this money on getting the game and add-ons (77 of them!!) and now it refuses to play? If it weren't for the fact that I HAVE spent so much, I'd uninstall it for good and leave it that way. Bottom line - the EA App sucks. The whole issue of needing an app to play the game sucks.
I appreciate the fact that you turned it over to PC Help, but I've not heard from them yet, either. I've had no end of problems trying to get aid from EA "Help", too. *sigh* Can't get good help these days.