hello i have an error before i even open the game. its a Initialization error at star upt[135dec40:29f00e76:00000083:b032c32e] and when i look it up online all the solutions are outdated. what does the error mean. P.S its a new game i redownload ea app and the sims 4
@MasonMarie1 At the moment, this error typically means that someone's antivirus software is blocking Sims 4. So please add an exception for TS4_DX9_x64.exe, the new executable for the default DirectX 9 version of the game. (TS4_x64.exe now runs the DirectX 11 version.) If that doesn't help, try excluding the entire Bin folder.
how do i do that i have a Lenovo laptop with windows.
@MasonMarie1 What antivirus do you use? Whatever the program, you should be able to find documentation on the publisher's website. Or if you use Windows Defender, or Avast or AVG, you can follow these instructions:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
