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queenvictoriaxo's avatar
queenvictoriaxo
6 years ago

Cursor Freezes Once Game Opens

After the new release of University and the new patch, when I open my Sims 4 my cursor freezes. Everything else works, I can hit escape and the menu pops up, but I can’t do anything because my cursor...
pc
SheriGR's avatar
SheriGR
Hero
6 years ago

@queenvictoriaxo Oh, no, we weren't thinking of you buying one - just if you had a mouse or could borrow one. We had another idea to try. Could you please try the following:

  1. Going to your Electronic Arts folder (Documents > Electronic Arts) and drag both of the versions of Sims 4 onto your desktop. Don't delete those folders from the desktop, just keep them there for now and for reference.
  2. Next please Open Origin. In Origin, please select "My Game Library". Right click on the "The Sims 4" thumbnail in your game library, then choose "Game Properties".
    It should open in the 'General' tab. Make sure that "Enable Origin In Game for The Sims™ 4" is unchecked.
    Now select the tab: 'Advanced Launch Options'. Below "When Launching this game..." choose The Sims 4 64 Bit
    Now click the orange 'Save' button.
  3. Then please try re-starting the game and see if the issue is there.
queenvictoriaxo's avatar
queenvictoriaxo
6 years ago

Sorry for the long reply but no luck. I got into the game, the mouse was moving EXTREMELY slow for a minute and then froze completely. 

  • SheriGR's avatar
    SheriGR
    Hero
    6 years ago

    @queenvictoriaxo We were looking over your comments and if this issue began after the most recent pack, another helper was mentioning that you may want to try disabling the most recent pack (Discover University) to see if it happens to be causing the issue. (This would only be relevant if you're running the full version, not the Legacy version, since Legacy cannot run Discover University anyway):

    To disable Discover University in your game:

    I am assuming you don't have this, but there's not a chance you have a game save from before this issue began. But... if you do have one we could try to retrieve and load it.  https://sims4.crinrict.com/eng/2014/09/save-games/

    I also wanted to check on something - did you also disable Origin's Web Helper service per directions in comment #16?

    Edit: I was just consulting with another helper who looked over your DxDiag and noticed that you had two failed Windows updates. This could very well cause a cursor issue. In fact, he says that he in his own game the cursor was freezing and the screen would become inactive. So... he highly recommended that you look to getting the Windows update to complete successfully. 

    Please let us know how it goes. 

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