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I have a similar problem, not the same but alike. I have working custom content and I've used it multiple times without any problems, but all of a sudden the new stuff I download just won't show up. It's not the creators or the fact that the custom content is glitched as I've seen others use it before. I know this isn't to do with your problem, and I may have an answer. If it is NOT a .package file, then delete it immediately, and it depends on which website. I recommend The Sims Resource, click download, click Save as, then find the file "Electronic Arts" then click "The Sims 4" showing many different files, as you say you have a Mods folder, put it in there. If it does not download into your game, try another piece of custom content, if it's by the same creator and it still doesn't work, I wouldn't download from them. I hope this helps, I wouldn't see why it wouldn't download though so, keep looking.
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