Forum Discussion

Rising Newcomer

Re: Sims 4 - Packs missing from EA app

Hello. My sims 4 expansion packs, game packs and stuff packs are ALL deleted. I tried restarting the EA app, repairing it, but all of the packs are showing up as if I need to pay when I've already paid.

Who do I contact about this, how do I fix this?

Any help would be GREATLY appreciated.

1 Reply

EA_mplsnow
Community Manager
1 month ago
Hey gretald,

I've merged your post into the main active thread for this issue. Please check out the accepted solution for more information on locating the account with your packs. Thanks!