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gretald's avatar
gretald
Rising Newcomer
1 month ago

Re: Sims 4 - Packs missing from EA app

Hello. My sims 4 expansion packs, game packs and stuff packs are ALL deleted. I tried restarting the EA app, repairing it, but all of the packs are showing up as if I need to pay when I've already paid.

Who do I contact about this, how do I fix this?

Any help would be GREATLY appreciated. 

 

 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey gretald​,

    I've merged your post into the main active thread for this issue. Please check out the accepted solution for more information on locating the account with your packs. Thanks!