Delete account - can't get through CS via live chat!

I have an account I used to play sims years ago, I haven't used it since and completely forgot about it. Yesterday I got an email because someone is obviously trying to reset my password. I am now trying to delete my account but I can't get through their bloody live chat - it says that the wait time is under 5 minutes but it's just loading and loading and nothing happens. Is there an email address for EA Help I can use? I can't seem to be able to find it. Thanks!