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svr79's avatar
3 years ago
Solved

Desert Luxe Kit

Just wonder, did anyone had the same problem? mine is in the library but when i play, there is no Desert Luxe Kit in the game 

  • @svr79  When you click the Sims 4 icon, look underneath the orange Play button.  In my case, expanding the More section shows me this:

    I did need to click Extra Content first so I could scroll down far enough to see the Kits section though.  Otherwise, it was hidden behind the friends list.

8 Replies

  • @svr79  Does the kit show as installed in your game library, or does it offer a Download button?  If it's installed but you can't find it, please list your game version.  Go to the Main Menu, where you can choose to load a save or start a new one, and look in the lower-right corner or along the bottom of the screen.  Please list the full version number, i.e. 1.xx.xx.xxxx.

  • svr79's avatar
    svr79
    3 years ago

    As you can see my attach before {You have this content} and {view in library} but when i click my game library there is only sims 4 and as you can see when i search desert luxe kit it was purchased, so i click view in library it goes to play

  • @svr79  Everything in your screenshots is normal.  Origin doesn't list owned packs separately in your game library; you're only supposed to see the base game.

    The question is whether the Desert Luxe items are showing up when you actually play.  If not, I really need to know your game version, as described in my previous post.

  • svr79's avatar
    svr79
    3 years ago

    Thanks for your quick reply. Actually the Desert Luxe items are not showing up when i play.  My game version is 1.91.205.1020

    Hope you can help me, thanks 🙂

  • @svr79  Okay, open Origin, click on My Game Library, then the Sims 4 icon, then Kits (it might be hidden behind More, and you might need to scroll down a little first), and scroll to Desert Luxe.  Do you see a Download button or one that says Details?  If you see a Download button, just click it.

    If the pack is already downloaded, please clear Origin's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair the game: open your game library again, right-click on the Sims 4 icon, and select Repair.

  • svr79's avatar
    svr79
    3 years ago

    May i know where can i find Kits and More as you mention it might be hidden because i had open Origin and click my My Game Library then the Sims 4 icon, thats all..

  • @svr79  When you click the Sims 4 icon, look underneath the orange Play button.  In my case, expanding the More section shows me this:

    I did need to click Extra Content first so I could scroll down far enough to see the Kits section though.  Otherwise, it was hidden behind the friends list.