Forum Discussion

Jennyjk30's avatar
Jennyjk30
2 years ago

Did ea app update sims 4 won't launch

I just did the ea update and sims 4 won't launch.  No error number popped up it looks like it is loading and then nothing.  I repaired ea app, repaired sims game, closed background ea task , restarte...
pc
TheSimsDirect's avatar
TheSimsDirect
Icon for The Sims Team rankThe Sims Team
2 years ago

Hello @Jennyjk30 

There was a possible server fix made recently.  Can you try again?

Jennyjk30's avatar
Jennyjk30
2 years ago
@TheSimsDirect I did the correct today. I went and enabled my custom mods when they were unselected from the fix and that is when it didn't work. I deleted any new mods I added from TSR today just in case that was the issue but it didn't help.
  • Jennyjk30's avatar
    Jennyjk30
    2 years ago

    so i tried to drag my original folder back into the ea in documents and it doesn't recognize my graphic card and my old saved game is not there.  Did i really screw things up?

    Thanks,

    Jenny

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Jennyjk30  Are you saying that Sims 4 launches now, but your saves and other content don't load?  Please first confirm that your saves are present in Documents > Electronic Arts > The Sims 4 > saves.  If they're not, either you moved the old Sims 4 folder somewhere else, or somehow the files were deleted.  If you want to search for your saves, here's how (just that one section of the post):

      https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#Elsewhere

      If you find any saves, either by opening folders or from the search, please post a screenshot of the contents of the folder they're in, as in, I'd like to see the save files themselves.  Include the address bar, above the list of files and folders, in the screenshot.

      • Jennyjk30's avatar
        Jennyjk30
        2 years ago

        HI there,

        so I had dragged my original save like we had talked about and then when i got it working again I dragged it back into the ea sims folder thinking I was putting my save back, I know i should have waited for directions.  

        I included a screenshot, the last time i had saved the original save (my original save was yesterday morning) but I don't see anything until I started playing with it last night trying to get it to work.  Here is a screen shot of that search.  I did do a new save of a game too i started a new game to play with.

        Thank you so much for helping,

        Jenny

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