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InaMac's avatar
InaMac
Seasoned Ace
3 years ago
Solved

Digital Deluxe Version not showing

After purchasing the digital deluxe version way back on 28/02/21 it worked fine with no issues.. Since installing the new EA App my game has reverted back to the standard edition. I have phoned EA he...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @InaMac,

    It sounds like you may need to have the Deluxe version re-added to your account so you can access that again- this isn't something we can do for you here on AHQ as we don't have access to your account details, so we will need the live support team to look this over with you. 

    Please reach out to live support through Twitter or Facebook for help on this- I'd recommend attaching this conversation when you contact in so the team has something to reference. If you have any troubles getting through to live support there, please let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @InaMac,

It sounds like you may need to have the Deluxe version re-added to your account so you can access that again- this isn't something we can do for you here on AHQ as we don't have access to your account details, so we will need the live support team to look this over with you. 

Please reach out to live support through Twitter or Facebook for help on this- I'd recommend attaching this conversation when you contact in so the team has something to reference. If you have any troubles getting through to live support there, please let me know! 

DizzyDee-K's avatar
DizzyDee-K
Seasoned Ace
3 years ago

@EA_Solaire  I hope this is an issue EA is feverishly working to resolve. Asking people to jump through hoops to access content they bought long ago is not acceptable. Referring people to get help via Twitter or Facebook is not help, it's a brush off.

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