DirectX 11 Technical Issues and Feedback Thread
Sul Sul Simmers!
With today's base game update, we've enabled the use of DirectX 11 (DX11) on an opt-in basis for PC/Windows users. If you're interested in enabling this feature, please see the patch notes here for instructions. Please note, if you've made any custom changes via mods or the configoverride folder you'll need to remove or adjust them before DirectX 11 will function.
We're creating a thread here to capture any issues or feedback you might have related to The Sims 4 and DirectX 11.
Before reporting an issue in this thread please ensure that your graphics drivers are fully up to date.
If you're reporting a bug or technical issue you believe is related to DirectX 11, please use the following template:
Platform:
Which language are you playing the game in?
How often does the bug occur?
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed?
Steps: How can we find the bug ourselves?
What happens when the bug occurs?
What do you expect to see?
Have you installed any customization with the game, e.g. Custom Content or Mods?
To help us better understand the technical aspects of the issues, we would also appreciate if you could provide a DxDiag to us as well:
- Press the Windows key and type "Dxdiag" into the search bar.
- Click on "Dxdiag.exe" or press enter.
- When the DirectX Diagnostic Tool opens, click on "Save All Information".
- Save the .txt file to your desktop for easy access.
- Attach to your post here.
And finally, any screenshots, video footage or save files (Please send the link to @TheSimsDirect by clicking here, additional instructions here: http://x.ea.com/74420) you can share of issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!
Hey all,
We're locking this thread and starting up a new one here as we've released a patch that impacts how DirectX 11 and The Sims 4 function together.
Please use the thread linked above going forward.
Thanks!