Community Manager@espeon9466 @simgirl1010 @MapleSimmer Thanks so much for testing and providing this info. It's much appreciated.
@atreya33 @looloolooweez Could you try selecting the Nvidia GPU as the Preferred Graphics Processor in the Nvidia Control panel, as indicated above (posts 110 and 111)? The global setting should work, but if you don't want to use that, you could try applying it to Program settings, specifically to TS4_x64 and/or TS4_Launcher_x64. I'm not sure which one is necessary since I haven't tested.
@candiecoatediv I've merged your post into the master thread for DirectX 11-related feedback. Please try selecting the Nvidia GPU as the preferred graphics processor, as described above, and let us know whether it works.
@Gotta_Blasstttt If you'd like help troubleshooting this issue, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict @espeon9466 @MapleSimmer Thank you! That worked! I really appreciate your advice.
For any others reading this thread with the problem of the game not launching in DX11 with a dual GPU system — The user must specifically use the NVIDIA Control Panel to specify Manage 3D Settings > Global settings > High performance NVIDIA processor in order to make the game recognize this GPU and open in DX11 by default.
I previously used both the Windows settings (System > Display > Graphics) and the NVIDIA GeForce Experience app to manage my GPU for the game, so it may be possible that you also need to manage your settings there as well as in the NVIDIA Control Panel; I don't think that would be the case after changing global settings, but I'm not sure.
@puzzlezaddict Thank you also for the tip about the crash logs!
For any others reading this thread who are new to using dxdiag — The user interface for the DirectX Diagnostic Tool in Windows 11 can show you info about your GPU and what DirectX version your machine is running. However, if you do the extra step of "Save all information" and open the text resulting file, then scroll down towards the bottom of the document to a section called "Diagnostics" it can also show you if any related apps are crashing.
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