Community Manager@Myschkaillyanova and @AIT3ANN Do you have any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4? If so, please remove them.
@Myschkaillyanova Does it help to revert to DirectX 9 mode? It's a check box in the graphics settings, to the right of post processing.
@AIT3ANN Please update your graphics driver, which is a year old, and try DX11 mode again. You can get the newest driver here:
@puzzlezaddict I don't have anything in the ConfigOverride folder and I updated my drivers and it's still happening in Dx11. I have attached a new dxdiag file if that helps
*Edit: After testing some more I found that it doesn't happen in windowed mode only Fullscreen and Windowed Fullscreen but then after I travelled to the lot I saved then exited to main menu and then it crashed in windowed mode.
