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aviie1's avatar
aviie1
3 years ago
Solved

discover universty is not working

hi something weird is going on because I just got the sims 4 discover university and I put the code in on the ea app and it said it was downloaded so I opened the game where it also said it was downl...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@aviie1  Please open My Collection, click the Sims 4 icon, click Manage > Manage Add-ons, find Discover University on the list, and see whether you can download it.  If you can't download DU, clear the EA App's cache and try again.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't work, try reinstalling Origin and downloading the pack from there.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

  • aviie1's avatar
    aviie1
    3 years ago

    The orgin download worked! Thank you so much 

  • HildaD20's avatar
    HildaD20
    3 years ago

    This happened to me too. My university pack says it is downloaded but it won’t show when I open the game. I have re-installed both all my games and origin and it still won’t work. I have contacted the staff of EA and they told me to write here … I have also cleared the cache and tried to repair the game. Could someone please help me? 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @HildaD20  Do you have the Sims 4 CAS Demo installed?  If so, please see this thread:

      https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

      If this isn't the issue, please let me know what patch level of the game you're running.  Load Sims 4 to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen or in the lower-right area.  Please list the entire version number, i.e. 1.xx.xxx.xxxx.

      • HildaD20's avatar
        HildaD20
        3 years ago
        @puzzlezaddict Thank you! I have the origin app and I don’t know where to find the demo if I have it, this thread is for EA app. Where do I check this in origin?

        My version number is: 1.93.146.1620

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