Disorientated Sound on Sims 4
I posted before and got no response so I'm trying again... For the last two months, I've been having to deal with this issue of my sound not sounding right. The sims, music, clicking around, etc. T...
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I’ve done that and it finds no issues at all. I’ve checked for updates too and everything is updated 🥺 I’ve restarted my computer and it’s also up to date. Could there be anything else?
@owlrosie1 Does the same issue occur if you use headphones or earbuds while playing? Please test and let me know whether there's a difference.
If that doesn't help, try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
If that doesn't help either, please try the two HP diagnostic tools (the Audio Check and the PC Hardware Diagnostics) on this page and let me know whether either of them finds any issues:
https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=sound-issues
@ectobiologiist A dxdiag on your computer would be helpful too; you can attach one to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Lova0_sims The minimum requirement for Sims 4 is a 1.8 GHz Intel Core 2 Duo. In addition to being much slower than newer processors, it's also dual-core. The OP's processor has four cores, and Sims 4 can use up to four cores or threads. So even with a lower base clock speed, this CPU surpasses the minimum requirement.
@puzzlezaddict Sure, here's my dxdiag. I also discovered that the audio is fixed briefly if I have the Audio Focus option off in the Sims 4, then use the "Troubleshoot Audio Issues" option on windows 10 in the background-- it will play the test tone, and fix the issue, but it will return again a few minutes later.
@ectobiologiist There's a new audio driver available for your laptop:
https://www.dell.com/support/home/en-us/product-support/product/g-series-15-3500-laptop/drivers
It's worth installing it to see whether it helps. If it doesn't, try disabling Nahimic: I think your laptop comes with it already installed, and it doesn't always work well with Sims 4. You can just kill it in the Task Manager; it'll open again the next time you restart your computer.
If that doesn't help, try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
After you reboot, go through the Task Manager's background processes list and shut down any app that doesn't absolutely need to be running. For example, anything with the word Nvidia in it is critical, at least if you're planning to launch a game, but Dell's Alienware Command Center is not. Some tasks that should be disabled in a clean boot end up running anyway, so it's important to double-check.
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