Application error

ellabellie​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

here is the dxdiag 

ellabellie​  Your dxdiag is full of crashes of the Windows USB 3 driver, in fact that's the only type of crash listed, as I guess these have crowded out everything else.  This crash is typically not serious and easily resolved—unplug all your USB 3 devices and restart your computer (a real restart, not just close/open the laptop lid, or shut down/reboot).

If this doesn't help with the Sims 4 error, please test with all USB devices disconnected, after another system restart.

If that doesn't help either, please try playing in a new admin Windows account; this will test a number of possible issues at once.  Make the account local, as in, don't link it to your Microsoft account or any email address.  You can keep saying you don't have that info and end up answering some security questions instead.  You'll be able to (try to) launch Sims 4 without reinstalling anything, but your saves and other user data won't be available.

how do i make a new admin windows account?

ellabellie​  Add a user account like this:

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Follow the instructions to keep it local.  Once the account exists, give it admin permissions.