I posted before and got no response so I'm trying again...For the last two months, I've been having to deal with this issue of my sound not sounding right. The sims, music, clicking around, etc.Today I spent my whole afternoon uninstalling my game and reinstalling it. I removed my mods and custom content and started it up.But it STILL is sounding like some sort of robot.Example Video <-- here's a video I took and posted to my twitter account.My game is up to date. My origin is up to date. I have no idea what else to do.I play on Windows 10.I have all packs and add ons but the star wars one.All I want to do is play sims 4 again. ☹️

Hello!Maybe try to update your driver? is it only Sims or other games that have weird sounds? if it's in other games as well i think it's you're computer that's the fault for this problem. If it is, try and get information on what's in your computer (specs), such as driver, CPU etc. <3 ( i do NOT work for EA )

My drivers are up to date. My minecraft has had weird noise for a long while. I never knew what caused it to do the same type of noise. But I’ve had other games not have the same issues. My lego games work fine and stuff. ☹️ Ive checked for updates, had my computer scan for any issues and it says things are fine and there’s no issues.

@owlrosie1 Hmm... not that i think this should interfere, but how much space do you have on your computer?

@owlrosie1 Could you send me a DxDiag?https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/I might be able to understand better if i can see your specs, you don't have to if you don't want to though! <3

Disorientated Sound on Sims 4 | EA Forums

14 Replies

ectobiologiist
New Novice
5 years ago
@puzzlezaddict Sure, here's my dxdiag. I also discovered that the audio is fixed briefly if I have the Audio Focus option off in the Sims 4, then use the "Troubleshoot Audio Issues" option on windows 10 in the background-- it will play the test tone, and fix the issue, but it will return again a few minutes later.
DxDiag.txt145 KB
puzzlezaddict
Hero+
5 years ago
@ectobiologiist There's a new audio driver available for your laptop:

https://www.dell.com/support/home/en-us/product-support/product/g-series-15-3500-laptop/drivers

It's worth installing it to see whether it helps. If it doesn't, try disabling Nahimic: I think your laptop comes with it already installed, and it doesn't always work well with Sims 4. You can just kill it in the Task Manager; it'll open again the next time you restart your computer.

If that doesn't help, try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

After you reboot, go through the Task Manager's background processes list and shut down any app that doesn't absolutely need to be running. For example, anything with the word Nvidia in it is critical, at least if you're planning to launch a game, but Dell's Alienware Command Center is not. Some tasks that should be disabled in a clean boot end up running anyway, so it's important to double-check.
Tarja55
9 months ago
Has anyone manage to discover what it is? I'm having the same problem
EA_Cath
Community Manager
9 months ago
Hi @Tarja55 , this thread is a bit old so I'm locking it to prevent necroposting. If you still need help feel free to create a new thread in the forums.

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Disorientated Sound on Sims 4

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