Hi all,
This issue is now being tracked in the current open thread here.
If you're still experiencing this issue, please see the linked thread for more information and troubleshooting.
Ive tried deleting clearing my cache practically everything nothing is working. im actually so pissed that the pack i bought keeps saying download error while still being stuck on 14%
How do i fix this???
Community ManagerCommunity ManagerHi folks,
Thank you for your reports. We're on the case! 😉It would help to have more information to work with. If you're running into this issue, could you please copy the template below into your reply and fill out the answers? Please also include an Error Report ID in your reply. 🙂The EA Error Reporter helps us diagnose and troubleshoot issues with your games or the EA app and so would be great to have to review too.
Please feel free to include a visual of what you're seeing too if you can.
Edit to add: If attaching images please make sure to block out any private or personal information like email addresses, invoice numbers, game codes, card numbers, etc. Protect your information. ❤️
Thank you kindly,
- EA_Lanna
Platform? If PC, What client? (EA App
Error Report Attached: Y
Describe what is happening for you? Unable to download add on
What expansion, game pack or stuff pack do you have this issue with? High School Years
When did this start happening for you? yesterday June 2,2023
What steps can we take to find the bug ourselves?. no sure I've tried evrything
What do you expect to see? the game downloaded
What troubleshooting have you tried already? yes many times
What is your current game version number? 4
Do you play TS4 through EA Play
Can you see a completed purchase in your Order History for the EP/GP/SP? purchase is showing complete.
