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718ea852aead079's avatar
718ea852aead079
2 years ago

DLC present in folder, but not in game/downloads/purchases

I went to confirm that Id gotten the dlc Backyard Stuff, when I noticed that my previous download & install of First Pet Stuff and Romantic Garden stuff had disappeared. After some investigation, I a...
pc
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @718ea852aead079a,

I'm not seeing that you've ever had those specific DLCs attached to this account, it sounds to me like you have potentially 2 accounts that need merging together.

If you can reach out to us at Help.EA.com, an advisor should be able to find these accounts and resolve this for you pretty quickly.

718ea852aead079's avatar
718ea852aead079
2 years ago

do you have a direct link? Ive already spent several hours in a link loop trying to solve this myself/contact support before posting, and I'm currently quite frustrated with the inefficiency of the existing help site's contact options. Ive only got the one account, though it did recently make me validate my email again so perhaps that is the issue.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @718ea852aead079a 

    No direct links I'm afraid, though you should be able to follow the steps in this article to reach an advisor quickly. 

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