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rachLtee's avatar
rachLtee
3 years ago

Double-Charged for Sims 4 Growing Together, No Option to Download

Hi everyone! I raced home from work to download Sims 4 Growing Together, purchased it, and nothing happened. I clicked again in case my purchase didn't go through, but again, it gave me confirmation ...
pc
DragonAge_300905's avatar
DragonAge_300905
Seasoned Ace
3 years ago

I ordered growing together today and got confirmation email with order number. When I tried to download it it kept directing me to buy it again. I cleared cache, rebooted my computer, restarted the EA app. Nothing I did would let me past the purchase page so I bought it again so I could download it.

I have 2 confirmation emails with different order numbers and 2 charges on my credit card for the growing together EP.  Will one of the charges be removed?

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