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rachLtee's avatar
rachLtee
3 years ago

Double-Charged for Sims 4 Growing Together, No Option to Download

Hi everyone! I raced home from work to download Sims 4 Growing Together, purchased it, and nothing happened. I clicked again in case my purchase didn't go through, but again, it gave me confirmation ...
pc
jestani5's avatar
jestani5
3 years ago
@rachLtee Yep! Happened to me and had to contact the chat team. I downloaded it and was playing it. NOW, trying to play and it says I have to purchase it again!!! Very very very irritated right now it’s not even funny
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @jestani5  Please contact support again, and include proof that you were charged for both packs and (if possible) that you've only received one refund.  Support may be able to add the game back to your account or to refund the second purchase as well so you can buy the pack yet again, but either way, this should be fixable.

    If you prefer, you can instead contact EA Help on Twitter or Facebook.

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