Forum Discussion
3 years ago
@rachLtee Yep! Happened to me and had to contact the chat team. I downloaded it and was playing it. NOW, trying to play and it says I have to purchase it again!!! Very very very irritated right now it’s not even funny
- puzzlezaddict3 years agoHero+
@jestani5 Please contact support again, and include proof that you were charged for both packs and (if possible) that you've only received one refund. Support may be able to add the game back to your account or to refund the second purchase as well so you can buy the pack yet again, but either way, this should be fixable.
If you prefer, you can instead contact EA Help on Twitter or Facebook.
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,454 PostsLatest Activity: 59 minutes ago
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