Forum Discussion
Well, I can see you definitely own the game, and it shows up correctly over here. Here are a few more ideas to try:
Make sure your library is set back to Show: "All Games" and Platform: "All Platforms" - maybe Platform got switched to Mac by accident somehow?
Does your Sims 4 Create A Sim Demo game tile still show up in your library?
Check your Origin version: "Help" -> About (this should be 9.4.22.2815)
Could you take a screenshot of your games library and post it on an image sharing site?
Last idea... submit an Origin Error Report and I'll take a look at the diagnostic info to see if I can figure out what's happening:
- Click on "Help" then 'Origin Error Reporter'
- For 'Type of Error' choose "My Games Library"
- Leave 'Customer Support Ticket Number' blank.
- Type a quick description of the problem, e.g. Sims 4 isn't showing up in my library anymore
- Check the box if you agree (you can read what information we will collect here http://download.dm.origin.com/oer/en_US.html)
- Click "Send Report"
- Finally, copy your Report ID and paste it into a reply to this message so that I can easily find your report.
Hi,
We bought our daughter the sims 4 for christmas and suddenly today it has stopped working, I tried to reinstall it and now the game has disappeared from her games library on origin, I have put a report in and I'm waiting for an email back. As far as In know this is the only origin account she has.
Thank you
- crinrict10 years agoHero+
If the game is no longer shows up on your Origin client, please try the following things
- Restart Origin
- Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
- Reinstall Origin
- Restart your router/modem,
- Get in touch with a game advisor (try live chat instead of email)
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor using the new EA Help page