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Anonymous's avatar
Anonymous
11 years ago

Downloaded and played fine, now says I need to redeem code but codes used???

I downloaded The Sims 4 last night and played it for awhile... Not trying to log in today and Origin said I need to redeem the code to play, but when I put it in it just says 'Code already redemeed.'...
pc
Anonymous's avatar
Anonymous
10 years ago

Hi, 

We bought our daughter the sims 4 for christmas and suddenly today it has stopped working, I tried to reinstall it and now the game has disappeared from her games library on origin, I have put a report in and I'm waiting for an email back. As far as In know this is the only origin account she has.

Thank you

crinrict's avatar
crinrict
Hero+
10 years ago

If the game is no longer shows up on your Origin client, please try the following things

  • Restart Origin
  • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
  • Reinstall Origin
  • Restart your router/modem,
  • Get in touch with a game advisor (try live chat instead of email)

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

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