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GreenAvery1395's avatar
GreenAvery1395
6 years ago
Solved

Downloaded New Game Pack, Missing Sim Face In CAS

I have recently downloaded the Magic game pack and after downloading it in Origin, I open up the Sims 4 and when I go to make a Magical person the Sims face is not there. If I am trying to make a di...
pc
  • crinrict's avatar
    crinrict
    6 years ago

    Hi @GreenAvery1395 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

crinrict's avatar
crinrict
Hero+
6 years ago

Hi @GreenAvery1395 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

GreenAvery1395's avatar
GreenAvery1395
6 years ago
@crinrict Hello!
So sorry for not replying sooner, but thank you for helping.

I did everything you suggested and it helped so much.
It did end up being a cc I had. It was such a random one that I had, so I was definitely confused by it, but all is good!

Thank you again.

Have a lovely day/night! (and stay safe!)
  • Drake_Baku's avatar
    Drake_Baku
    6 years ago

    Do you remember which one it was?

    I have the exact same issue that it only effects my witches but i dont have this No EA Eyelashes mod i keeping reading about so your story and that it was such a random one would mean it might be the same one that is bugging up my game

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