@jpkarlsen wrote:It looks like you are running the legacy edition which do not support newer packs such as Tiny Living.
If thats the case It sucks!!!! 😭 Is it possible to get a refund?
You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
Notice that if the Macbook you are currently on supports Metal you can change to use the standard version. You can getr help with that in the Sims 4 Mac forum.
I just did that earlier... They deleted sims 4 legacy on my origin.. but when i tried playing the game still the same so i have to uninstall it and install it again Damn! 😂 thank u soo much for all ur help guys appreciate it ❤️❤️
how do you delete legacy edditon?
@hockeytasha17 Does your computer run Windows or macOS? Does it support the standard version of Sims 4? If you're not sure, please run a dxdiag and attach it to a post (Windows):
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
or list the full specs of your Mac, as described here:
it is a macOS High Sierra
version 10.13.6
Mac mini ( mid 2011 )
Processor~2.3 GHz Intel Core i5
Memory~8 GB 1333 MHz DDR3
Graphics~Intel HD Graphics 3000 512 MB
thats all the info I have on it🙂
@hockeytasha17 I'm sorry, but your Mac doesn't support Metal, and therefore it doesn't support the standard version of Sims 4 either. You'll need to run the Legacy Edition instead.
If you bought Tiny Living or Discover University, you can request a refund from EA, since your computer can't run either pack. Be sure to go through customer support.
ok I’ll do that, thank you so much for the help though🙂
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