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SrgtMarsmallow's avatar
SrgtMarsmallow
Seasoned Newcomer
3 days ago

Game Keeps Crashing

So not entirely sure how to go about this but I've tried fixing it and I'm not entirely sure what the problem is so hoping someone might be able to help.

My game keeps crashing. It's been doing this for about a month now. Probably around when the Nature's Calling event began.  I find it happens the most often when the game is loading, typically when I'm loading out of CAS. Sometimes I can play for several hours without any problems and then it crashes. More recently, I haven't been able to play at all because I will load the game, go into CAS, do what I want to do, and as soon as I load out of it, it crashes. There was a couple of days recently where it was running just fine and I thought perhaps the new update patched a bug that was causing it but no because 2 days ago it started crashing again and has made the game unplayable for me.

I have tried backing up my files and restarting the game which hasn't fixed anything. I've checked to see if there's not enough space in my storage which might be affecting it but that's not the case. I've even checked to make sure my GPU is up-to-date just in case and it is.

I don't use any CC or mods that could be causing this.

I'll attach the crash report for people to take a look.

crashing
never cc or mods

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    SrgtMarsmallow​  When you say you tried backing up your files and restarting, do you mean you moved or renamed the Sims 4 folder in Documents > Electronic Arts, so the game wouldn't load any of your old data?  If not, please try that now.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know what world(s) you've been playing in, and on what lots if it has only been a few.

  • SrgtMarsmallow's avatar
    SrgtMarsmallow
    Seasoned Newcomer
    2 days ago

    Hi,

    I did what you recommended and tried running the game without the backup file. I only played long enough to start a new household and move them in and while it didn't crash the game was lagging a little bit but nothing unplayable. I do believe that if I continued to play I would run into the same problem. I did move them into the same world I was playing on before just to test.

    I've been playing in Oasis Springs, Sulani, and Innisgreen and I've noticed the problem in Sulani and Innisgreen. It only crashed once or twice while I was playing with my household in Sulani but once I moved to Innisgreen the crashing became increased. Specifically, I was playing on The Watering Hole lot.

    I've included the dxdiag as requested.

    Thanks!

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