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Asher2cool1's avatar
Asher2cool1
2 years ago
Solved

EA App - Blank Screen

I have tried everything Removed cache (In 2 different ways) Checked for updates refreshed ea app reinstalled Open as administrator Restarted my computer MANY times And probably more ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    @lore_bubbles  Try clearing the EA App's cache, which has nothing to do with your game data:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    And no, clearing the game's cache wouldn't erase your data either, but it also wouldn't help with an EA App issue.

    If clearing the App's cache doesn't help, download a fresh copy of the App's installer and run it.  You should see the option to repair the App rather than install, so choose that.

    If the App still doesn't work, you should then be able to remove it with Revo.  If not, restart your computer, go into Program Files > Electronic Arts, and delete the EA Desktop folder; if you get an error, kill anything that starts with EA in the Task Manager, including in the background processes list.  Then use Piriform's CCleaner (again, the free version is fine) to remove anything EA App-related.  Make sure you do NOT delete the Electronic Arts folder in Documents, as this is where your saves and other Sims 4 user data are located.

missaonetwo's avatar
missaonetwo
2 years ago
@puzzlezaddict Tried uninstall and reinstall again, didn't work will try to dxdiag post. Thanks
  • LambertMatthew9's avatar
    LambertMatthew9
    12 months ago

    How old is your computer? Because I’ve heard, and experienced myself, people with older computers are basically being made to either get a new computer to use the app or you just won’t be able to. I feel that’s why they constantly update the app, to add more and more systems to their sh*t list. 

    • missaonetwo's avatar
      missaonetwo
      12 months ago

      I think you're right it's been a full month I've been dealing with this and I haven't seen or heard of a fix from EA, I'm having to use the app on my laptop which is newer than my desktop, don't think they're even trying to fix it so that it works for people with older PC's which sucks becasue my PC works fine the EA app is the only problem. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      12 months ago

      @LambertMatthew98  The EA App has had the occasional issue running in Windows 7, which has been the minimum requirement since the App was released.  But it's not by design, and to suggest so isn't helpful.  If you'd like help getting the App to work, please post a dxdiag.

      @missaonetwo  I would like to see a dxdiag from you as well, from the computer that can't run the App.  There's no reason, other than not meeting the minimum requirements, the App shouldn't run on an older computer.

      • missaonetwo's avatar
        missaonetwo
        12 months ago

        I have been trying to troubleshoot this for a while and nothing else seems to make sens, in another post there was a fix that was helpful but it requires me to disable my graphics adapter which makes everything look weird and although I can then view the EA app, I don't like to leave it disabled becasue it looks weird and I believe the app should be able to run without me disabling useful and updated system processes. I attached a dxdiag if that can help, but as far as I can see (although, I not the most tech savvy) is that everything is fine. I appreciate any help trying to figure this out. 

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