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november1593's avatar
november1593
7 months ago

EA APP AND GAME NOT WORKING

I’m having trouble with EA app and the Sims 4 game. I’ve taken out all mods and tried to start game vanilla and sometimes the EA app loads and sometimes it doesn’t, but if for instance the EA app loads then the sims game is stuck on the start up screen. I dont know what else to do I’ve tried running both apps as administrators and its not working, I’ve also uninstalled both apps and redownloaded.. please help if you can,, I’ve also tried to start a clean save and its still not working, every solution I’ve found on the internet is NOT WORKING?!?!?!?!?!?!

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @november1593  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please only launch Sims 4 through the EA App, when the App is fully loaded.  If you can't get it to load at all anymore, let me know what you see instead.

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