EA app games won't open, says it needs Origin
None of my games on the EA app will open (Sims 3, 4, and medieval). I am able to get the app to open, but when I try to open any games, I either get in the forever loop of clicking 'play game' in the app and 'yes' on the 'do you want to allow this app to make changes to your computer'. If I click 'no', it just gives me a prompt saying 'Origin is not installed, and is required to play your game. Please install Origin.' None of the games open even if I redownload origin, and I can't use origin as it forces me to use the EA app. I have tried uninstalling and reinstalling the games, restarting my computer, restarting the app, repairing the games, took out all CC, etc., and I just don't know how to fix it at this point.
@Shopaholic74 Your dxdiag lists a number of Windows errors and nothing about Sims 4, so please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
- Post the message you receive
- Next, open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
- Copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- Otherwise, open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also clear at least another 10-15 GB on your drive. While the 12 GB free you currently have isn't so low that it would explain the issues by itself, it's low enough to cause overall system issues, and one of the next suggestions I'd have would require more like 25 GB free. The Downloads folder is a good place to look for files you don't need anymore, for example .zips you've extracted or installers for apps you've already installed.
