Forum Discussion
puzzlezaddict
3 years agoHero+
@Lunafox447 Please try forcing the EA App to update. Go here:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
and launch the EAUpdater.exe. Then restart your computer.
Try to launch Sims 4 from within the EA App and let me know what happens. If it still doesn't load, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
3 years ago
@puzzlezaddict Hi thank you for helping! I tried the first thing and it didn't work so I ran the dxdiag. I'm not sure if I attached the file correctly though so let me know.