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Woititti2005's avatar
Woititti2005
2 years ago

Ea app keeps crashing/logging out when trying to run game

Yesterday I wanted to play TS4, so downloaded the game from Steam, and EA App wanted me to log-in (lastly I was playing NFS Heat few months ago, so session could expire). But when I typed my mail and password, EA App keeps crashing/logging me out so I have to do it again and again and again... After a few attempts, I finally mannaged somehow to run TS4. Today problem is the same - no matter where I try to run game (Steam or EA), EA App keeps logging me out. I tried also un-checking "Keep me logged in", but no results at all. I also completely reinstalled whole launcher and verified game via steam. I don't have any ideas anymore, I don't know what to do next. Please help me...

pc

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Woititti2005  Please do a clean uninstall of the EA App with Revo Uninstaller (the free version is fine).  Restart your computer and reinstall the App, then see whether you have the same problem.

    If you get another crash, try running the App as an admin: right-click its desktop shortcut and select "Run as administrator."  If that doesn't help either, try putting the App in offline mode before launching Sims 4.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @Woititti2005, I'm checking in to see how you're doing! 😄

    Did @puzzlezaddict's advice help you with the crashing/logging out issues? If so, could you click the 'Accept as Solution' button on their post? It really helps other Simmers find useful solutions for similar issues.

    Thanks so much, and Happy Simming o/

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