ea app not opening the sims 4
Hi, I tried reporting an error issue in the beginning of the week but haven't heard anything. I haven't been able to access the Sims 4 since February 11th. its been almost a week and nothing has chan...
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This has been happening to me for the last several days as well. I try to launch it, and it just... doesn't launch; after a few moments, it simply returns me to the EA app homepage (even if I try launching it from the bin in the C: Drive (pathway This PC > Local Disk C: > Program Files > EA Games > The Sims 4 > Game > Bin). No error messages; it just takes me back to the app homepage. I've tried repairing the app and the game, uninstalling and reinstalling the EA App (including doing so through Revo), running the app as an admin, uninstalling and reinstalling the game itself, and restarting my computer, all to no avail. I also tried these steps (and am including the resulting message):
If this is happening after you uninstalled the App with Revo, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
However, I have, at different times, noticed a couple of things that may or may not be relevant: 1) While attempting to launch the game, even though it doesn't appear in the Processes tab of the Task Manager, it does appear in the Details tab with the UAC virtualization disabled (I did not disable it; it is automatically disabled). 2) When attempting to move my Mods folder or even the Sims 4 folder itself to a different location, I get an error message stating that it can't be moved because a file is open elsewhere/there's a sync error with OneDrive (even though the status column for these folders shows an active status and I have no idea where else the files might be open). Any ideas on what else to do?
@Ardruna Try pausing OneDrive syncing and then moving the Mods folder again. The option shows up when you right-click the cloud icon in the lower-right corner of the screen.
If moving only the Mods folder doesn't help, move the entire Sims 4 folder it's in. If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
So, unfortunately, pausing the OneDrive syncing didn't make any difference. So, attaching an image of the sync error and also the dxdiag.
@Ardruna Did you try restarting your computer after pausing syncing? This error shouldn't ever happen when syncing is paused, but perhaps the system didn't get the memo, so to speak. A restart would address that.
If not, I'd suggest getting rid of OneDrive entirely, at least for now. There are ways to make it work for you, in whatever capacity you prefer, but the first step here is to get Sims 4 running again. Here's how to deal with OneDrive:
Please do run the Command Prompt command when you're done to confirm that the Documents directory is no longer inside OneDrive.
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