EA app opening instead of the sims after clicking run
@jockokhchcvp If you've run Sims 4 on this computer before, and you never deleted the user folder, it has to be somewhere. Please check both Users > your username > Documents and Users > your username > OneDrive > Documents. You can access both by clicking This PC in the left panel of a File Explorer window and then double-clicking the C drive. If you do find the folder, please let me know in which location.
Your dxdiag lists a few Sims 4 crashes that all point to a component of Windows. It's unlikely to be corrupt, considering your computer works at all, but still, it's worth running a couple of basic checks of your system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play, and if you cant, please create a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. (You'll be asked to answer some security questions instead.) Try to play in that account, which you should be able to do without reinstalling anything, and let me know how it goes.
