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pompadorbz's avatar
pompadorbz
1 year ago

ea app opens and crashes immediately and repeatedly

Everytime I open The Sims 4 on my computer, the EA Application opens a window that says "Preparing Game". After a few seconds of an orange loading bar, the app immediately closes itself, then opens again. This continues to happen until I close the EA app completely from the system tray or with Task Manager. No matter where I launch TS4 from, the game ultimately has to launch with EA. Here's everything I've tried to resolve the issue:

- Uninstalled TS4 and reinstalled

- Switch accounts on both Steam and EA (TS4 is free to play, so I wanted to test if it was just something with my accounts)

- Get a fresh copy of TS4 through alternate account

- Check my drivers and updates (all up to date)

- Removed every mod and CC

- EA App Recovery

- Close everything except for Steam and EA App (both are required to be open to launch)

I'm also beginning to wonder if there is an issue with Steam, possibly? My games have been having some trouble launching recently from there.

pc

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  • pompadorbz's avatar
    pompadorbz
    1 year ago

    I already attempted the thing where I move the folder onto my desktop- and the EA app is downloaded on my computer, but Uninstaller does not seem to list it as something I can uninstall. The game does not open regardless, and the same "Preparing game" window appears before the app closes itself and then opens again, only to repeatedly do that

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @pompadorbz  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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