@pompadorbz Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I already attempted the thing where I move the folder onto my desktop- and the EA app is downloaded on my computer, but Uninstaller does not seem to list it as something I can uninstall. The game does not open regardless, and the same "Preparing game" window appears before the app closes itself and then opens again, only to repeatedly do that
@pompadorbz Your dxdiag crashed multiple times while running and is missing a lot of info. This could be a glitch, but still, please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the EA App issue, download a fresh copy of the installer and run it. You may be asked if you'd like to repair instead; choose that. Then uninstall it with Revo and reinstall.
"Windows Resource Protection did not find any integrity violations."
And the first thing I tried was to reinstall it and repair the download. It still doesn't show up, unfortunately :')
@pompadorbz Do you see anything inside C > Program Files > Electronic Arts? There would normally be an EA Desktop folder here, which you can delete to remove the EA App program files, whatever is left of them. I would then use Piriform's CCleaner (the free version is fine) to clean out any remaining EA App-related data. Restart your computer and try again to install the App.
Community Manager
