EA app PC : Problem downloading Sims 4
Hello. Earlier today, I decided to do a deep clean op of my Sims 4 game, I completely uninstalled it rather than spending a long time removing my mods and CC, so that I would be sure they would be p...
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Hi,
So I've tried doing it again following what you told me and it didn't work. I tried with the default path for the file as well as the way you told me and it didn't work. Without the antivirus activated when I did
@bluemystral There was an EA App outage a few hours ago that's just been resolved, so that might have complicated things. I'm not saying it caused your original issue, only that the workaround might not have helped because of the outage. So please try downloading again now, after clearing the EA App cache again.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know which drive you're trying to install Sims 4 on, if you have more than one.
Hi,
So it still isn't working. I forgot to mention(though I'm not sure if it means anything) is that it keeps being on "preparing" for a long time and then the popup I showed in my original post appears.
Anyways, I tried again and it still didn't work. So I did the other thing you mentioned, so here it is.
- @bluemystral same thing has been happing to me for days I am so frustrated. I tried so many different methods
@bluemystral Do you use a VPN? If so, please disable it.
If that doesn't help, do you already have the free holiday pack on your account? Adding free content can sometimes fix an account issue, and while I don't know that this is definitely an account issue, it's an easy test. If you've already added the holiday pack, try starting to download Apex Legends, which is also free. You don't need to let the download go through; the point is to see whether it works at all. If it does, cancel the download, then try installing Sims 4 again.
If this doesn't help either, please uninstall the EA App with Revo Uninstaller (the free version is fine). Revo will clean out some temp files that a regular uninstall misses. Then restart your computer, reinstall the App, and try to download Sims 4 into another new folder, again on the root level of the drive of your choice.
One other thing worth trying, if nothing else works, is using a different network. Since you have a laptop, you could take it to a friend's house or somewhere with public wifi. The idea here is to see whether the problem is actually the network, as opposed to the various other possibilities.
@jdurrante Please try the other suggestions in this thread.
Okay so all the stuff I could do at the moment didn't work, I'll try and go to my mom's tomorrow with the laptop and try there.
Edit: I actually tried with Sims 3 and it worked, just not sims 4. So in the meantime, to satisfy my need for Sims, I'm downloading Sims 3 and will play that for a while
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