EA app PC : Problem downloading Sims 4
Hello. Earlier today, I decided to do a deep clean op of my Sims 4 game, I completely uninstalled it rather than spending a long time removing my mods and CC, so that I would be sure they would be p...
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I've attached the diag. Thank you.
@sleepingbeauuuty Please download Revo Uninstaller (the free version is fine) and look for anything Sims 4-related. The only folder that you should NOT delete is the user folder inside Documents > Electronic Arts, if it still exists; let Revo remove the rest, that is if it sees the game at all. Either way, use Revo to uninstall the EA App as well.
Restart your computer, and create a new folder into which you'll install Sims 4. The folder should be on the root level of the C drive (or an external if you're using one), for example C:\Games is fine, but not C:\Program Files\Games. Reinstall the EA App and try to install Sims 4 into that new folder.
If you use a third-party antivirus, disable it before installing the EA App, and don't reenable it until you've launched Sims 4 at least once, or until the download fails again. As long as you're not doing anything else at the same time, your computer should be safe.
For Sims 3, please manually install DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
Then apply one of the workarounds in this post:
To be clear, you'll need to do both—you're seeing the first error right now, but once you get past that, the second one will come into play. For the second error, apply the workaround of your choice to TS3.exe, without the W, since you have an EA App install.
I attempted using Revo to get rid of anything sims 4 related but it wasn't able to find anything. It did successfully remove the EA app and all related files. I restarted and created the install folder in the root level of my C drive and reinstalled. I'm now trying to install the game to that folder but the installation is still stuck on preparing.
@sleepingbeauuuty Does the install stay "preparing" indefinitely, or does it eventually error out, and if the latter, what error do you see?
Please also create an EA App error report and post the report ID here.
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
I don't know whether this is an EA App issue or an account issue or something else, but when someone from EA catches up to this thread, the error report will be the first request.
Since that will probably take a couple days, it's worth trying Piriform's CCleaner (here again, the free version is fine) to see if it finds anything Sims 4-related to remove. CCleaner and Revo have a lot of overlap, but they don't work in the same way, so one can catch files that the other misses.
It does error out after about an hour. Just a vague "Something went wrong with your download. Give us a few minutes, then try again." I will give the CCleaner a try. Thank you for your help, I really appreciate your time.
Report ID - 482df5b0-a6a8-43f9-b1f8-23a6526a4134
As for the Sims 3, I've got that launching now. You're an absolute genius. Thank you so much.
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