EA App Required Now?

Started up the EA app to play my game this morning and my games library never showed; got a "taking a bit longer, try again later" message. So I kept trying and trying. Anyway, finally opened a case with EA Support after some hours and had them call me. I was on the phone for about a half hour or so and nothing the tech tried worked so he was forwarding it up the chain. Upshot is I won't be able to play at least until sunday (if I'm lucky) and can't play during the week due to work :(. I've tried restarting the computer, repairing the app and running in administrator mode; nothing worked.

Sorry for venting but I'm bummed out; wanted to start a new save for the infants & new EP :sigh:.