This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Deutsch
How often does the bug occur? Every time (100%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? lots
Steps: How can we find the bug ourselves? Try to update the game -> no update is done -> no starting possible
What happens when the bug occurs? Try to update the game -> no update is done -> no starting possible
What do you expect to see? update is done -> start bottom appears -> i can start the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
The game requires an update. Update does launch but not finish/apply. Game Update loops itself. No Game launch possible.
Did you try restarting your computer?
Community Manager
