Forum Discussion

Seasoned Scout

2 years ago

Solved

EA App won't install 4/26 update, can't launch game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? n/a, can't see this i...

Sedgewick
2 years ago
This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me.

GiardiniDiMarzo

Legend

2 years ago

You can try these steps:

1. Manually update the app. With the app closed (even in the task bar) go to Start>EA folder and select EA Updater. Wait for the app to be updated.

2. Once the app has updated wipe the cache. Again with the app closed, go to Start>EA folder and select App Recovery. Confirm and wait for the app to restart.

3. Now click on the 3 lines at the top left and select Go Offline, confirm and then click on the three lines again and select Go Online.

Try and see if that solved the problem.