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Sedgewick's avatar
Sedgewick
Seasoned Scout
3 years ago
Solved

EA App won't install 4/26 update, can't launch game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? n/a, can't see this i...
pc
  • Sedgewick's avatar
    Sedgewick
    3 years ago

    This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me. 

GiardiniDiMarzo's avatar
GiardiniDiMarzo
Legend
3 years ago

You can try these steps:


1. Manually update the app. With the app closed (even in the task bar) go to Start>EA folder and select EA Updater. Wait for the app to be updated.


2. Once the app has updated wipe the cache. Again with the app closed, go to Start>EA folder and select App Recovery. Confirm and wait for the app to restart.


3. Now click on the 3 lines at the top left and select Go Offline, confirm and then click on the three lines again and select Go Online.

Try and see if that solved the problem.

LiLi97294's avatar
LiLi97294
3 years ago

Hi,

The first step is enough. I did it and when the opens again, it allows me to play the game. 

Thank you so much!

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