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Sedgewick's avatar
Sedgewick
Seasoned Scout
3 years ago
Solved

EA App won't install 4/26 update, can't launch game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? n/a, can't see this i...
pc
  • Sedgewick's avatar
    Sedgewick
    3 years ago

    This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me. 

Heautontimoru's avatar
Heautontimoru
Hero
3 years ago

These kind of issues usually appear for no reason and they disappear for no reason too! It happened to me, but before the last patch. I do suggest you the following steps before trying something more complicated:

1. Closing and reopening the EA app

2. Clearing cache: EA app window > click in the top, on the left > Help > App recovery > Clear cache

3. Restarting the computer. If it does not work the 1st and 2nd step once again

jptx3721's avatar
jptx3721
3 years ago

Thank you! I just did the App recovery>Clear cache and it looks fine again. 

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