EA App won't install 4/26 update, can't launch game

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? n/a, can't see this info
What expansions, game packs, and stuff packs do you have installed? Can't recall all of them at the moment. Can't check in game either.
Steps: How can we find the bug ourselves? Don't know
What happens when the bug occurs? EA app still says update required. The update downloaded, but EA app still says update required. If I click to update again it will make me agree to terms of play,  say finalising, wrapping things up but it never changes status to updated and I can't launch the game.
What do you expect to see? a functional game
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. today's patch (4/26/2023)

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EA app still says update required. The update downloaded, but EA app still says update required. If I click to update again it will make me agree to terms of play,  say finalising, wrapping things up but it never changes status to updated and I can't launch the game when the bottom right of the screen prompt pops up.