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Sedgewick's avatar
Sedgewick
Seasoned Scout
3 years ago
Solved

EA App won't install 4/26 update, can't launch game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? n/a, can't see this i...
pc
  • Sedgewick's avatar
    Sedgewick
    3 years ago

    This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me. 

Cutesimmer12's avatar
Cutesimmer12
Rising Novice
3 years ago

My EA app wont launch it said ''Youre currently offline check your internet connetion while we try to reconect you (this might take a while)  But my internet is working fine? its 5G and still it said i dont have internet connetion can you help me maybe? love from Emma ❤

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @6825KP  Try forcing the EA App to update.  Go here:

    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    and launch the EAUpdater.exe, then see whether you can go online.

    If that doesn't work, close the App, uninstall the App with Revo Uninstaller (the free version is fine), then restart your computer and reinstall.

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