EA App works but mods and cc don't.
I bought a gaming PC yesterday so this is all a very fresh install. I installed the EA App and from there I loaded 54 Sims 4 EP, GP, SP, and Kits. The game itself, runs beautifully, and I've not enco...
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To be honest, I've not heard of this either. I checked the default locations of both Documents. Directory 1 says: C:Users/katbr Directory 2 C:Users/Public. So they are both located correctly. BUT (I gotta laugh or I'll cry) I uninstalled everything for the 5th time (or is it the 12th?), downloaded Origin and reinstalled all games from there. Guess what? Every bit of it loaded into C:Users/PUBLIC!!!!! The only redeeming factor with Origin is that it didn't load to C:User/katbr as well. Now, with that being said, my next issue is that I used origin to reinstall Sims 4, Origin placed a shortcut on the desktop, and when I click on the shortcut it promptly tells me that Origin is NOT installed and to download/install Origin. WTH! I can't win for losing. I even went to Origin and tried to start my game from there but I can click all I want on the game and absolutely nothing happens. I'm ready to give up as I don't know what else to do.
@ReikiKat What I'd really like to know is what folder Windows is using for the default location of Documents. This is how you'd change it if necessary:
https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html
Sims 4 is supposed to use this default location, although the game may not switch over if you change the location after installing. (It's kind of hit or miss.) Point is, if Windows is pointing Documents to the Public folder, this is unsurprising. If Windows is still using the correct folder, then the game is being very weird.
When you say you reinstalled the game and the data went into the Public folder, do you mean that the user data (saves, mods and cc, etc.) is in Public, or the game's program files themselves are in Public? If the latter is true, that could explain why Sims 4 isn't launching. So please let me know where it's installed.
Please also let me know what antivirus you use, if any.
I also want to say that this is entirely fixable, all of it. So while it's totally reasonable to be frustrated, there's no reason to give up.
As far as I can tell, Windows is using the C:Users/Public/Public Documents folder as the default location. The C:Users/katbr/Documents doesn't have an option anywhere (including in the customize tab) to change the location of saved files, but the Public Documents folder does. So, I'm going to uninstall Sims 4 and reinstall it after I try to change this folder to see what happens. *finger crossed*
Yes, the user data went into the Public Documents folder. The program files went exactly where they are supposed to go with no issue.
My antivirus is Avast One.
I’m also having the issue where the ea app puts the sims in the public folder. I retried it 4 times. One of those times it put it in a one drive folder, despite the fact that I had onedrive deleted and turned off. Every other time it is in public.
I verified documents should go in under my username. It just isn’t.
It is working just fine from public, but it it sort of weirds me out that it will fail. Anyone got any farther fixing this? Thanks.@Bookwyrme I'm not sure why Sims 4 is doing this, and I don't know of a way to change whatever variable determines this from the game's perspective. (It should be following the user profile settings, but that's apparently not the case here.) The only other suggestions I have are to uninstall and reinstall the game, if you haven't already; and to try playing in a new admin Windows account.
I tried to change the location of the file. It will let me put my cursor anywhere within the path and even highlight the path, BUT it will not let me alter the path in any way, shape, or form. See pic below.
@ReikiKat In your screenshot, you're viewing the properties of Public Documents, not Documents. While this might seem like a meaningless distinction, it may matter here: the location of Public Documents is what it is by definition (and can't be changed), whereas the location of the user Documents folder can be moved. So please open the Properties window by opening a File Explorer window, clicking This PC, and right-clicking the Documents icon in the main part of the window, NOT the left panel, as shown in step 3 of the guide I linked.
The idea here is that you're asking Windows to show the properties of the user profile's default Documents location, which happens to point to the Public Documents folder, rather than asking about the properties of the Public Documents folder itself. I don't actually know whether this is the problem here, and I can't test because I haven't moved my Documents directory. But it's worth trying just in case.
If you have Windows 11, the process is almost the same as in Windows 10, but you have more options, as shown here:
And if you want to skip this whole process, just create a new admin account and move your files to that account's Documents folder. Make it a local account, as in, don't link it with a Microsoft account, and grab whatever you want out of Public Documents (which will be accessible from any account) when you're ready to test the game.
As you can see in this screenshot, my Documents folder does not have a tab anywhere in it for Location; therefore, no way to change it.
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